• Cell/WA: +62 (0) 858 4711 9373
  • booking@rinjanitrekkingguides.com

Terms and Condition

TERMS AND CONDITION:

1. Booking & Cancellation
All reservations will be processed if you confirm your reservation via email and will be responded no later than 24 hours.
Should you make any modification on your detail email us personal data and flights schedule, you are responsible to inform us immediately.

2. Traveler’s Documents
Each visitor to Indonesia should acquire a relevant visa to enter the country and should hold a passport of at least 6 months validity beyond the designated date of departure. In addition, visitor to Indonesia should confirm to have either return or through tickets for the onward journey.

3. Liability
Rinjani Mountain Dot Com shall hold no responsibility and shall not be liable for any damages on your computer caused by viruses that infecting during the e-mail or data transmission between the users and Rinjani Mountain Dot Com . Our devices are equipped with anti-virus software.

4. Indemnification
Rinjani Mountain Dot Comand users (travelers to Lombok) shall agree to indemnify and hold harmless each other from and against any claims, demands, including – without limitation – reasonable legal and accounting fees as a result of your use of material in our website, including software, or your violation of the terms of this agreement or inaccuracy of the information or the availability or quality of products provided by the third parties.

5. Force Majeure
Clause 4 shall be applicable in case of Force Majuro. This includes accident, volcano eruption, floods, landslides, war, unrest, strike, terrorism, natural or industrial disaster, governmental regulations, communication or utility failure, material shortage or rationing, air carriers schedule amendments or any other unavoidable events beyond Rinjani Mountain Dot Com control.

For Trekking Condition:
Due to the weather problem which unpredictable, while you are on our services and suddenly the weather changes, payment is full not refundable, if the trek was force by guide or porter and they are not capable to continue the trek, We will refund you 50% but if you decided to return while porter or your guide still think is safe to continue the trekking program, you still need to pay full.

Join our trekking services mean you agree with this TERMS AND CONDITION.

6. Law of Agreement
If legal action should be taken related to the agreement regulated here, it must comply the Law of The Republic of Indonesia.

7. Payment Method
Rinjani Mountain Dot Comdoes not charge any down payment to the users unless specifically regulated by the hotel. The payment should be made 50 % by wire transfer and balance should pay 30 days before arrival in Indonesia

This deposit is not refundable.

Deposit and Payment:
50% when confirmed booking
25% 30 days before starting the tours
25% 15 days before starting the tours

8. Additional Terms and Conditions
Rinjani Mountain Dot ComContact as an agent of service providers that may have own terms and conditions other than aforementioned here. Therefore, additional terms and conditions shall be applicable whenever necessary and you are agreeing to bear such terms and conditions.

9. Banking
We require 50% deposit in advance when confirm booking by Wire Transfer to our Bank Account below:

USD Bank Account:
BANK MANDIRI Tbk
KCP Mataram AA Gde Ngurah 48 A-B
Mataram – West Lombok – NTB
Indonesia
Account Number: 161-00-0027769-4
Beneficiary Name : Andi Hermansyah A.M
Swift Code : BM RII DJA

10. Cancellation
We require cancellation fees when booking confirmed:
50 % when booking cancel ( Not Refundable )
75 % when booking cancel 15 days before arrival
100 % when booking cancel 07 days before arrival.